What happens if I'm late to an appointment?

By rushing to your appointment and arriving late you increase your stress levels, lessen your amount of time with us, and reduce the results we are working to achieve. We ask that you aim to arrive on time or even a few minutes early for each appointment. At your first visit we require you to complete a Client Intake Form prior to the start of your treatment. Please allow yourself adequate time to fill in this paperwork (we suggest between 5 and 10 mins or you can complete your form prior to your appointment by printing this page).

All our appointments are scheduled to begin and end at specific times. If you know that you will be late, then please phone ahead to inform your therapist. Unfortunately if you are late to your appointment, we are unable to extend your treatment to make up for the lost time. If we did this, there would be a flow on effect that would alter an entire day's schedule and a number of other clients. If you are late you will also be charged the full cost of your scheduled treatment time (e.g. 20 minutes late for an 1 hour appointment, you will be charged for the full hour). Your therapist's time is valuable and by making them wait, they are unable to complete other tasks. Please be considerate and aim to arrive on time so as to receive the full benefits of your treatment.